Summary
Verified · 139 reviewsBlack & White is a dry cleaning and laundry service in Powai offering various cleaning services including garments, curtains, carpets, and leather goods. Customer experiences vary significantly from excellent to problematic.
Pros
- Excellent results with delicate items like silk and leather
- Strong attention to detail in dry cleaning
- Professional carpet cleaning service
Cons
- Communication issues and unresponsive customer service
- Inconsistent reliability with service commitments
- May refuse service after initial acceptance of items
Top reviews
No one picks up calls , no response on number, no response on whatsapp, shop is closed! More than 10 days the articles had been given for dry cleaning.
Handed them my curtains for drycleaning on Thursday (Apr 3rd). The curtain lining was damaged and they told me everything on the spot that it may get more damaged - which I appreciated and also provided a go-ahead. On Apr 6th, they call me saying they will not process the curtains as their team is not willing to take the risk. While I appreciate the transparency, this just makes them really unreliable. You cant plan anything with such unreliability. Ideally the pick up person and then the store manager should have a fair idea of this rather than wasting 3-4 days.
The best laundry service I've ever used, they handle everything perfectly, from delicate silks to bulky towels - always clean and fresh!"
