Crowne Plaza Greater Noida by IHG

I am extremely disappointed with the experience we had at Crowne Plaza Hotel, where my wedding was hosted. A wedding is supposed to be one of the most important days of your life, but unfortunately the hotel’s poor management and lack of service caused immense stress and frustration for our families. I strongly urge anyone planning their wedding to think twice before choosing this venue. First, the lack of staff throughout the event was shocking. There was no one available at the lobby to help guests with luggage, which created chaos as family members had to manage everything themselves. During the wedding events, there was no staff available to serve food, and even worse, no one came to clear used plates or clean the tables. It was embarrassing for us as hosts. Not a single person from their team even bothered to check if the bride and groom had eaten, which shows a complete lack of basic hospitality. Another serious issue was with the rooms themselves. Several rooms had water leakage problems, which made the floors slippery. Some of our family members actually slipped and injured themselves because of this. For a hotel of this category, this level of maintenance negligence is unacceptable. The hotel management also seems to be purely money-minded and not customer-oriented at all. The irons provided in the rooms were old and poorly maintained, and one of them literally exploded on its own in the room. Instead of taking responsibility for faulty equipment, the hotel had the audacity to ask us to reimburse them for the iron. During the wedding functions, whenever we needed tables or chairs rearranged, there was no staff available to help. Our own family members had to move furniture themselves, which is completely unacceptable when you are paying a premium hotel to host your wedding. Even the hotel’s restaurant Spice Art was disappointing. When we ordered food, it took 45–60 minutes just to arrive, which is far from acceptable service standards. Overall, this was one of the worst hospitality experiences we have ever faced. Weddings require coordination, service, and attention to guests, but Crowne Plaza failed on every front. I would strongly advise couples and families to avoid hosting their wedding here, as the hotel clearly prioritizes money over customer experience.

Excellent Stay for a Wedding I visited Crowne Plaza Greater Noida for a wedding and was thoroughly impressed. The rooms were clean and spacious, providing a very comfortable stay. What stood out most was the professional management and courteous staff who handled the event beautifully. The catering was also a highlight—the food was top-notch. Great venue for any major function!

Update: service recovery was great as expected from IHG chain hotels. They took the feedback and suggestion well. My in room breakfast order was spot on. The chef made the most perfect omelet with bacon, cheese and mushroom. The sides were great too. Concierge services can get better. Yash at the reception was super helpful. As recommended they did the part and review changed to 5 stars. The suggestion was as follows: "If the staff add a bit of personal touch to guest services, could be worth a 5 star review. The in room dining service experience needs to be a bit more enthusiastic. This hotel overall is about missing just 15-20% of what they need to be a truly 5 star review."