Taj Lands End, Mumbai

This hotel was either excellent or terrible. Nothing in between. I arrived at the hotel with the hotel car service at 11.45pm after a long flight and it wasn’t until 12.45AM that I got a room. Their ‘excuse’ was that the previous guests had a late checkout. Given check in time is 2 pm I asked if I had arrived then would I get a room and they replied ‘of course’ The hotel did reduce the cost of my stay to compensate for this but it was so annoying I felt I would still include in the review. The first night I was kept awake all night and until late morning by banging from guys constructing exhibition stands. Anjali at reception gave me a new room, same floor, same view of the exhibition stands. Just 5 doors down. The same banging happened later in the week for a new exhibition. The room was really cold. 18 degrees and it never got above 20. The duvet was VERY thin and I requested a second one…. It took 3 days to arrive. I had an amazing spa experience - scrub and massage but the overall spa was a let down . Checked into the spa, at 2.30 for a 3pm appt and asked to get a small snack. I went to the cafe but no one came to take an order despite the spa receptionist telling them I wanted to eat something. After 20minutes I gave up. A lady who I believe was the spa manager came out of her office as I was explaining to the male receptionist what had happened Ed. She kindly asked him to get me a croissant… however rather unsurprisingly- this never arrived. Naresh in Indian restaurant is delightful. As are all his team ! Fabulous food and great service Mala in the bar was also fabulous. Charming and a real asset. Breakfast had an amazing selection of buffet and order able foods. Everything was delicious, but service was very slow.

We stayed at Taj Lands End, Mumbai, for six nights to celebrate my mother’s upcoming 75th birthday, and it was an unforgettable experience. Arya at check-in was superb, warm, and welcoming. As the room we’d booked wasn’t available, he upgraded us to a Club Room, which was absolutely fantastic. The room was spotlessly clean, modern, and very well-maintained throughout our stay. The Club Lounge was also exceptional, with great food and service, and the staff ensured we were happy at all times. The hotel even arranged a birthday cake, which was a very kind touch. Anil from housekeeping on the 22nd floor did a phenomenal job; he kept our room in pristine condition and went beyond expectations, always checking in to see if we needed anything. From start to finish, it was seamless. On any future visit to Mumbai, we’ll definitely stay at Taj Lands End again.

Had an amazing stay at Taj Lands End! The sea-facing views were absolutely breathtaking, especially during sunset. The hospitality was top-notch — every staff member was warm, professional, and attentive. The rooms were spacious, clean, and luxurious, and the breakfast spread had a huge variety with excellent taste. The property itself feels peaceful and premium, perfect for a relaxing getaway. Definitely one of the best hotel experiences in Mumbai. Looking forward to visiting again!