The Roseate, New Delhi

We booked it via the hotels website and the booking process and communication from the hotel was very smooth. Our taxi was waiting when we arrived, the rooms were huge and the property screams luxury. It is almost impossible to believe we are in the close proximity to the Delhi Airport as the property is very spacious and lots of greenery & water bodies. The reception staff was very helpful and they even did a little decoration in the room as requested. However the butler( in room dining ) service was very substandard to say the least. I called the restaurant thrice and no one picked up the phone, i called reception and they said they will walk up to the restaurant to call me back however no one called us back. I was 4th time lucky in ordering however. The breakfast buffet was average as our order for tea needed 3 follow ups and the waiting staff was not very interested to say the least, the food however was decent. The check out ( and check in) process was very quick and smooth. Overall a great stay but the in room dining and the waiting staff needs to up their game to match up the 5 star service that is expected.

Went to The Roseate for a cup of coffee. It’s a beautiful property. Very well maintained. Great staff too. My issue was that after ordering one double shot cappuccino, I was served a single shot cappuccino. After raising the issue they took my coffee back, added a shot and reheated the same coffee. A well trained barista knows that reheating the coffee changes the taste and profile of the coffee. Also using a steamer the coffee that I’ve already tasted is unhygienic. Never seen any establishment do that to reheat. They could have simply made a new one keeping in mind that they are a luxury establishment. I was in a rush so I avoided raising this issue. The server was polite and accommodating though as I mentioned this before leaving. Though I didn’t enjoy my experience I did like the property a lot.

Rating: ★★☆☆☆ (2/5) Stayed recently at The Roseate and while the property and ambience are beautiful, I unfortunately had a concerning experience with the breakfast buffet. Within hours of having breakfast, I developed acute stomach infection symptoms (watery motions and mild fever). Given the timing, it strongly appeared food-related. For a luxury property of this stature, food hygiene and handling standards need to be absolutely impeccable. I would request the management to review buffet food storage, temperature control, and overall quality checks to prevent such incidents for other guests. The service and infrastructure were good, but health and safety should come first.