Summary
Verified · 335 reviewsBrio Hotel in Kolkata offers mixed experiences, with some guests praising excellent service while others report serious cleanliness issues. The property appears to have declined in quality recently according to some reviewers.
Pros
- Helpful and professional staff, particularly for medical visitors
- Good breakfast and food quality
- Smooth online booking and coordination
Cons
- Recent complaints about room cleanliness and bedding
- Issues with billing transparency and extra charges
- Inconsistent maintenance of facilities
Top reviews
I had a very pleasant stay at this hotel. The overall service and hospitality were excellent. The staff was very polite, helpful, and cooperative throughout my stay. I would especially like to appreciate Saurav for his amazing and supportive behaviour. His professionalism and friendly nature made the stay even more comfortable. It is truly a good hotel to stay in, and I would definitely recommend it to others.
Booked the hotel for my parents for their hospital visit. Was able to coordinate everything online & via WhatsApp. Deepak Sardar was very helpful and took great care of my parents. My parents loved the breakfast and the food in general. Would definitely recommend the hotel.
Exceptional 5-star experience! The hospitality, professionalism, and overall service were outstanding. Staff was courteous, attentive, and ensured everything was handled perfectly. Smooth check-in, excellent room quality, and top-notch customer care made the stay truly comfortable and memorable. Highly recommended for anyone seeking premium service and a hassle-free experience.
