Summary
Verified · 850 reviewsRoyal Thai Spa is a massage establishment with mixed reviews, generating strong reactions from both satisfied and dissatisfied customers. The business operates multiple locations in Mumbai.
Pros
- Clean interior and facilities
- Warm and welcoming staff according to some clients
- Relaxing atmosphere when services go well
Cons
- Inconsistent service duration and quality
- Some concerning reports about unprofessional behavior
- Multiple dummy locations listed online that may mislead customers
Top reviews
This place has 2 other dummy locations (to increase their google map presence), so beware of that. Establishment: unprofessional, kind of looks cheap, people are rude, zero customer service etiquettes, they will give you awkward stares. Massage: mediocre at best, I've had had better massages. Distractions - Went out once, took a call once. The lady was awkward and didn't seem to have any proper training. She was just a weirdo, made awkward comments.. overall quite uncomfortable experience.. I would stay away from this place. Spend a little more and go to a more professional place, these guys are shady..
DO NOT GO HERE. I paid for 90 minutes. What I got barely lasted 50. Then things got weird. They told me I wasn’t allowed to leave the room until the full 90 minutes had passed. No explanation. No apology. Just… “stay inside.” I was left alone. No staff. No noise. Just sitting there, waiting, not knowing if anyone was watching or listening. When I finally got out, they laughed it off like it was nothing. Then refused a refund. This didn’t feel like a mistake. It felt wrong. If you’re in Mumbai, stay away from this place.
Clean interiors and quality service. Felt relaxed from start to finish.
