Pet Warehouse - ( Pets First Indiranagar - Veterinarian, Pet Food, Surgery, Grooming, Vaccination ) Pet Hospital

The store has good stock of most things you would need for your dogs and cats. The best part is the courteous staff. We first visited this store with a request to put up a poster for the adoption of a kitten we were fostering. The executive (Santhosh) remembered and shared the contact details with someone who was interested. Will be forever grateful to them for that. The best part is that they offer you a good discount on certain brands of food. I will recommend the store a fellow pet parent. P.S. They offer grooming services for cats and dogs too.

Absolutely pathetic staff and an equally pathetic experience. I wanted to make a complaint and share feedback about some non-customer-friendly store practices with the manager and the owner. What followed was one of the most frustrating and dishonest customer experiences I have ever had. To be clear. I was told the owner, Mr. Manjunath, is out of the country, which is completely fine. I respected that. The problem is how the staff handled access to the manager, and how their story kept changing. First, I was told the manager was out of town. Then I was told to call again in a few days. Then I was told to call tomorrow. Then I was told the manager is “out” and cannot speak to any customer at all. Finally, the story changed again and I was told that complaints can only be made to the manager in the first shift, because apparently the manager only works first shift. I was on calls with them for a long time, only to be given shifting, contradictory explanations every few minutes. At no point was I allowed to speak to the manager. They outright refused to share the manager’s number. They refused any escalation. They actively blocked a customer from making a complaint. I have never seen any store or establishment where customers are told that they cannot speak to the manager, that the manager cannot speak to customers, or that complaints are allowed only in a specific shift. What makes this worse is that I have been shopping at this store from the day it opened, and I now place regular monthly orders worth ₹7,000 to ₹10,000. If this is how loyal, long-term customers are treated, I genuinely shudder to think how new customers are handled. What started as a simple request to share feedback and express displeasure has now turned into a firm decision to stop shopping at this store entirely. Names involved. Kiran and Pratap. Absolutely unacceptable..

Nice place..with huge varieties of products and they provide good discounts everytime..and the grooming services here is wonderful..my pet cooper loves his grooming session everytime he steps in..kudos to team Pet warehouse