Summary
Verified · 472 reviewsHeads Up For Tails in Maninagar is a well-regarded pet store and spa offering grooming services, pet supplies, and food products. The location stands out for its attentive staff and comprehensive pet care services.
Pros
- Highly professional and caring staff, particularly noted for personal attention
- Wide range of quality pet products including food, clothes, and accessories
- Excellent grooming services with focus on pet comfort
Cons
- Had past issues with appointment system (though now resolved)
- Limited negative feedback available to assess consistent pain points
Top reviews
After my previous experience, I am happy to share that the company took my complaint seriously and made great improvements in their service. The team contacted me personally, understood my concern, and ensured that my next appointment was handled smoothly and professionally. The staff at the Maninagar branch was very supportive, punctual, and caring towards my pet. I truly appreciate their efforts in improving their appointment system and customer service. This shows their commitment to customer satisfaction. Thank you for turning my bad experience into a positive one. I am now satisfied with the service and will surely recommend it to others. Special thanks to the management and staff for their quick response and excellent service. Regards, Ayush Bhavsar
I recently took my Beagle for a SPA at Heads up for tails and I must say the experience was absolutely wonderful! The staff was super friendly, caring and professional. They made sure that pet felt comfortable and pampered throughout. Mukku came out looking fresh, Happy and relaxed and with his favourite biscuit. He loves Hearty biscuits so much. It was amazing experience at HUFT Maninagar.
I had one of the most beautiful experiences at this pet store. I found the best clothes for my dog Tuffy, and the service was beyond amazing. Sneha and Ishu were absolutely awesome—they played with Tuffy so much and treated him with so much love and care. I have honestly never seen Tuffy this happy before, and it made me emotional. This store truly feels like a second home for pets.
