Sarvodaya NDMC Imaging Centre | MRI, Ultrasound & CT Scan in Moti Bagh, Delhi

Few days ago, my wife and I came here for an MRI. We noticed that many lights in the centre were switched off, some people were sleeping, and others were roaming around inside the centre. The night staff appeared very unprofessional. Most staff members were dressed casually in slippers, lowers, and T-shirts, which made it difficult to identify who the actual staff members were or whom to approach for assistance. Because of this environment and appearance, we felt uncomfortable and decided to return home. We came back the next morning and got the MRI scan done properly, and we also received the reports without any issue. However, due to our poor initial experience during the night visit, I am giving 2 stars.

I had an appointment here at 9:30 Am for MRI ( left knee ) and the experience was truly great . There was hardly any wait time and I was told to change into the console room clothing and was in for the MRI screening . The reception counter was a bit inconsiderate but the consultant doctors and all were very cooperative and took care of all the details . The total process of MRI was around 15-20 mins long and then the results were provided in the form of films and a CD within a short wait time . The only downside was the maintenance of washrooms which was very dirty . Rest the experience of MRI was smooth and very good . Edit: changed the stars from 5 to 3 ! The report for my MRI is very late and it’s been around 2 days but there’s no sign of my MRI report .

I had a very disappointing experience at Sarvodaya Imaging Centre, and I would not recommend this place to anyone looking for timely and respectful medical service. I had taken my father for an appointment scheduled at 1:00 PM. Despite reaching well on time and prior online payment we had to wait for more than three hours before his turn came. The whole appointment system was poorly managed, and there was no regard for prior bookings. What made the experience even worse was the staff’s rude and indifferent behavior. As a concerned son, I politely asked them for updates multiple times, but they either ignored me or responded very rudely. It was extremely frustrating, especially in a healthcare facility where patients and their families are already under stress. The service was painfully slow, and the staff seemed completely unbothered by the delays. There was no sense of urgency or professionalism, and it felt like they lacked both proper training and basic courtesy. For a medical centre, this level of carelessness is unacceptable. Unless major improvements are made in both staff attitude and service management, I wouldn’t recommend Sarvodaya Imaging Centre to anyone.