Manipal Hospital, Palam Vihar, Gurugram

Last year, my brother, my wife, and my child were admitted to the NICU at Manipal Hospitals. I sincerely appreciate the doctors and nursing staff — they were highly professional, caring, and supportive throughout our stay. Their dedication made a very stressful time much easier for our family. However, I am extremely disappointed with the TPA/billing department. The team’s approach was very slow and careless, almost like a typical government office with no urgency or concern for patients and their attendants. The approval and discharge process took an entire day each time, which is not acceptable for a reputed hospital like Manipal. Unfortunately, this issue happened to me three separate times. Because of the delays in final bill settlement and approval, I lost full working days unnecessarily. Time is extremely valuable, especially when families are already under emotional and financial stress. I would strongly recommend reviewing and improving the TPA/billing team. The current team, including Sakshi and her colleagues, did not meet basic expectations of efficiency and professionalism. I hope the management takes this feedback seriously and makes necessary changes so other families do not face the same inconvenience.

I had a wonderful experience with Dr. Jyoti Sharma and her team. I am extremely grateful to Dr. Jyoti Sharma for her exceptional care, guidance, and constant reassurance throughout my pregnancy and delivery. Her calm, confident, and compassionate approach made me feel safe and supported, and I will always be thankful to her for bringing my baby safely into this world. My sincere thanks to the OT staff, especially Dr. Jyotsna, the anaesthetist, who was very supportive, and the W Wing nursing staff, especially Farheen, Reshma, Upasana, Aparna, and GDA Anju, for their kindness, dedication, and excellent post–C-section care. I may not remember everyone’s names, but I truly appreciate the support of the entire team. Special thanks to Lactation Consultant Dr. Manjiri, who patiently guided me and taught me how to breastfeed my baby. Her support and encouragement meant a lot to me and will always be remembered. Overall, it was a very positive experience. I highly recommend Dr. Jyoti Sharma and her team to any expecting mother. Harsha.k

I would like to express my heartfelt gratitude to Nurse Jyoti for her exceptional care and dedication. She was available 24×7 whenever we needed assistance and handled everything with patience, professionalism, and compassion. Her positive attitude and constant support gave us strength during a difficult time. I also sincerely thank Manipal Hospital for taking such good care of my father. The doctors, nurses, and entire staff were extremely supportive, attentive, and well-coordinated. The level of care, hygiene, and professionalism truly reflects the high standards of the hospital. We are deeply thankful for the treatment and care provided. It made a big difference to our family.