Summary
Verified · 1134 reviewsThe Lime Tree Hotel Sushant Lok Gurgaon receives mixed reviews, with some guests praising its amenities and staff, while others report significant issues with booking, refunds, and room conditions.
Pros
- Fully furnished rooms with balconies and natural light.
- Friendly and well-mannered staff.
- Clean bathrooms and good metro connectivity.
Cons
- Reports of booking scams, property unavailability, and unfulfilled refund promises.
- Unprofessional and unethical conduct, including blackmail over negative reviews.
- Pathetic and unhygienic room conditions, with online pictures being misleading.
Top reviews
Scam Experience. Avoid We booked this property through Booking.com and paid a token amount. After payment, we were told the booked property was not available and were pushed to accept a different property far from the original location. We refused and were assured a refund, but were completely ignored and never refunded. When we posted an honest public review, we were blackmailed into taking it down instead of our issue being resolved. Highly unprofessional and unethical. Proceed with extreme caution.
Pathetic condition of room. Staff is useless, they don’t even provide bottled water bottle, basic cutlery. It was totally unhygienic. Pictures posted online are a scam. If you want to book, try to use option pay at hotel, so that you can yourself check the room condition first.
Hotel room is fully furnished and attached with balcony. Facilitated with all basic needs. Sunshine enter with bright room. Good mannered receptionist. Highly recommend.
