Summary
Verified · 153 reviews11 Motors is a luxury car repair and service center in Kolkata specializing in high-end vehicles like Mercedes-Benz, Jaguar, and Volvo. The facility offers diagnostic services and maintenance with mixed customer experiences.
Pros
- Skilled technicians with expertise in luxury vehicles
- Advanced diagnostic equipment and software scanning capabilities
- Professional and transparent communication with customers
Cons
- Inconsistent pricing transparency with some complaints about estimate changes
- Disputed billing practices regarding GST
- Mixed reports about staff size and workshop conditions
Top reviews
I had a starting issue with my car and was really worried about the problem. I gave my car to 11 Motors for servicing, and I am very satisfied with their work. The team quickly diagnosed the issue and repaired the car properly. Their staff was professional, knowledgeable, and cooperative throughout the process. Now my car is starting perfectly and driving smoothly again. I also appreciated their transparency and attention to detail while working on the vehicle. Highly recommended for anyone looking for reliable car repair and servicing. Thank you, 11 Motors, for the excellent service!
After long research I went to 11 Motors for my car Maintenance Services. I own two premium cars, A Jaguar and a Mercedes-Benz. For a long time I was searching for a reliable and trustworthy car repair shop in Kolkata. I must say 11 Motors meet all my demands and expectations well. They repaird and did provided the best Routine Service i have ever received. They are highly professional and the technicians are trained and skilled
This place is a con op- I narrate my harrowing expreience with Mercedes E200. Impressive is the large garage space but on closer look, its a dealer space for many 2nd hand cars for sale. Could see only two workers every time,(mechanic?) shabily dressed. I had no choice as my car had Oil & coolant contaminated. They took 10 days & came with water log recovery process first for 16K, when that job was already done by a local mchanic. Refused to give estimate -everything is verbal only. Initial verbal estimate of about 80K then became 100K & then eventually 250K, without checking anything whatsoever in the car ! I managed to pull out the car after he did water log recovery at 22K (he refused release without this work) but to my shock, I found 3 front seat Plastic spacers broken,(2K) Seat adjustment cable with sheath misplaced or stolen (5K) & all seat movement parts taken out & stacked in the boot. Owner is a glib talker, fluent in English & bengali & initially got me impressed. His ratings are managed through facebook/Justdial & through an excellent website, recording the right words that even fooled ChatGpt. And as expected, his tall claim on honesty & ethics fell flat when he asked for cash payment to avoid GST. I did pay 23K online to get a GST bill but the bill never mentions the GST amounts!! Need reverification at GST office surely! I later got the vehicle repaired by an honest mechanic for 15K only, replacing Oil cooler assembly. Horrible experience and beware of money traps.


