Summary
Verified · 3552 reviewsCentre For Sight Group of Eye Hospitals in Kolkata is a modern eye care facility offering comprehensive services with experienced doctors. The hospital features contemporary equipment and generally receives positive feedback for its medical care, though some patients report administrative inefficiencies.
Pros
- Clean, well-equipped facility with modern technology
- Highly qualified and professional doctors with good bedside manner
- Helpful support staff and counselors
Cons
- Long waiting times and poor patient flow management
- Lack of proper token system and timeline communication
- Inefficient coordination between departments requiring elderly patients to move between floors
Top reviews
I am writing to formally raise serious concerns regarding the experience of patient Mita Sarkar (78 years old) at your center. We reached the center at 10:30 AM IST on 20th Feb'26. All basic tests, document checks, and pre-operative procedures were completed only by 4:00 PM IST that to post highlighting to the center manager. There was a complete lack of transparency in patient flow management. No token system exists.The front desk repeatedly asked us to “please sit down, we will call,” with waiting times ranging unpredictably from 30 minutes to over an hour. There was poor coordination between departments. A 78-year-old patient was made to move repeatedly between the 1st, 2nd, and 3rd floors using the elevator. The staff appeared either understaffed or inefficient in handling the volume of patients for the day. It seems bookings are being taken beyond manageable capacity. There is no defined timeline communicated to patients regarding when procedures and formalities will conclude. As of now, Just received the confirmation call regarding the reporting time for tomorrow’s scheduled operation which is not as per the standards followed in a highly reputed hospital. NOTE: Be prepared for indefinite waiting. Reaching on time does not mean you will finish on time.
I had a very pleasant experience at Centre For Sight, AJC Bose Road. The hospital is clean, well-organized, and equipped with modern technology. The staff members are polite, helpful, and ensure a smooth process from registration to consultation. A special thanks to Dr. Sourav Gupta for his excellent care and professionalism. He explained my condition very clearly and guided me through the treatment with patience and confidence. His friendly approach made me feel comfortable throughout. Overall, I am very satisfied with the treatment and services provided. Highly recommended for anyone looking for quality eye care in Kolkata.
My experience is very good. I treated under Dr Keshab Halder, a veteran doctor and his amiable disposition is praiseworthy. Behavior and attitude of supporting staffs are also good. Regards. Asit Kumar Sau.
